Becky Yerak wrote a wonderful article for the Chicago Tribune yesterday. Becky brings up several good points and I wanted to do my best to highlight some of these advances in technology as they apply to the world of insurance.
As I have been with State Farm I find myself playing with everything I can get my hands on. Being the technology guy in my office, one of the things that I keep gravitating back to is the State Farm Pocket Agent. I am an advocate of having the ability to access useful information when it is needed. Unless you sat in the office with our team and went through our Steer Clear program, there is a chance that you may not know exactly what you need if you are involved in or witness an accident… Unfortunately if you don’t get the right information, we may never find the other party involved in the incident again.
Becky’s article from December 4th highlights other insurance professionals voicing some of the same concerns that I have. Using your smart phone, and the State Farm Pocket Agent, you have tools literally at your fingertips should an accident occur. You will know the proper steps and a platform to document an incident, phone numbers for a body shop, towing company, or if you need to call for roadside service; no matter where you are (the app uses your location to determine whom to call).
“Why can't I use the phone to take pictures of my damaged car and generate an automated claim?"
You can. The State Farm Pocket Agent uses an easy to use graphic interface to help you document where damage on a vehicle occurred, the ability to snap photos of the scene and allows you to send the information to State Farm Insurance hence alerting your Agent and staff.
"Our industry is evolving rapidly due to trends associated with advanced technology in vehicles and homes; the power and ubiquity of mobile devices, tablet computing and social media; and customer expectations for a remarkable experience," said Mike Lamb, a State Farm strategic resources director. In 2009, the Bloomington, Ill.-based company began what it calls a collaborative foresight and innovation program.
Two innovations emerging from State Farm's collaborative foresight and innovation unit are On the Move and Driver Feedback.
These systems allow Android smartphone users to preload messages that can be sent as automated responses to text messages while State Farm policyholders are driving. The Driver Feedback app, which relies on sensors in the iPhone, has technology that measures acceleration, braking and cornering. Policyholders who sign up are given a score for each, as well as an overall score for each trip.
Said State Farm's Lamb, "We've seen husbands and wives compare scores."
As a State Farm Insurance team member I would love the opportunity to show you how this technology works before you have to use it in a real life situation. If you aren’t a State Farm insured, please contact myself or our team at 636.978.4800. You can also find us on Facebook and Twitter or on our website.
Drive safely everyone!